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Dear Draconis, thanks for your report and very sorry for kept you waiting. Have you been charged? If you have been charged and no coins in game, please file a ticket in the support center with the content of the below:
1.screenshot after you completed that payment
or the screenshot of the payment from the confirmation email
please include Transaction ID, Date and Time in the screenshot
2. screenshot of the Transaction ID from the credit card company
Sorry again for kept you waiting and thank you for you support!
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Post time 2015-1-21 01:29:59