TopUp Failed No Coins

Draconis

Used Smart Credit Card
Reference Number On Bank Is 435289


Add post (2015-1-20 18:48):
Character Name Simian
Server 2

Suara

HI：
      We checked that your recharge was completed, gold coin was sent. please double check it.

Griffincredible

Dear Draconis, thanks for your report and very sorry for kept you waiting. Have you been charged?  If you have been charged and no coins in game, please file a ticket in the support center with the content of the below:

1.screenshot after you completed that payment
  or the screenshot of the payment from the confirmation email
  please include Transaction ID, Date and Time in the screenshot
2. screenshot of the Transaction ID from the credit card company

Sorry again for kept you waiting and thank you for you support!

KuritoKun

@Suara
I Bought another 9.99 from Cherry
But the other 9.99 hasnt been credited to my accout
@Griffincredible
I cant provide any details on the Transaction ID, Date and Time cause i havent gotten any of them checked my email but i can provide screenshot from my card

Add post (2015-1-21 02:54):
Btw this is the account for Simian xD

Suara

KuritoKun replied at 2015-1-21 02:47
@Suara
I Bought another 9.99 from Cherry
But the other 9.99 hasnt been credited to my accout

We only receive one payment from you today, you can check it in the following link,

http://user.gogogame.com/Info/order

KuritoKun

Suara replied at 2015-1-21 03:49
We only receive one payment from you today, you can check it in the following link,

http://user.g ...

yeah >.< that top up was made by the websites credit payment something ... it just keeps on loading so i closed it ... after and hour I check my card and puff >.<

KuritoKun

@Suara
Like I said that transaction was made through CherryCredits

Is there a way you guys could check Logs on PaymentWall ? Then Credit Card ?
Check on logs on Recharge not on transaction >.<

KuritoKun

Or either check Card Number XD maybe that would help

Griffincredible

KuritoKun replied at 2015-1-21 05:32
Or either check Card Number XD maybe that would help

Hi Kurito, sorry to inform you that we don't have access to those logs. Only you can contact your credit card company, provide them relative infos and then get a refund.
Sorry that we can't help and thank you for you support!